Bad experience with American Swiss

A week before Christmas , I saw a ring in the American Swiss catalogue. (Yellow Gold& Diamond Splendour Women's Band SKU ID: ***8 - R6,399.00 ON SALE. ORIGINAL PRICE - R15999.00) I went to our American Swiss here in Ceres and they didn't have the ring and couldn't trace it in there catalogue only on the photo I had. I gave the lady the SKU number and she could only find the ring in the Eastern Cape. I think it was in PE. She told me that she would phone the branch the next day (16/12/2022) and " order" the ring for me. On the 16th she assured me that the ring is a size N, and that it would be here at the Ceres branch on 23/12/2022. On the morning of the 23rd, the day that I was expecting the ring, she phoned my husband to tell him that " the branch where the ring was supposed to come from, didn't know which ring we were talking about, and couldn't, identify the ring without a photo, and that I had to bring her a photo of the ring to send to them???? In the first instance, the photo didn't help and I had to get the SKU I'd before they could locate the ring?? Needless to say I didn't go back the next day, because I went on vacation.