BAD CUSTOMER SERVICE. PATHETIC

<br> i purchased 2wedding bands in FEBRUARY 2015 and paid for the 1 ring that was placed on a 6month account. instead the advisor at the time had the payments split and paid up the 12month account instead of the 6month account. we picked up the error in January 2016 and called HEAD OFFICE who advised me that they would call me back once the account is corrected and all payments are paid on the correct account. A month later they called to to advise me that i need to go to store where i purchased the rings to correct it, THE SERVICE OF THE HEAD OFFICE IS PATHETIC, THEY DONT CARE ABOUT THERE CUSTOMERS. i then went to the store where i purchased the rings and the consultant managed to reversed all the payments made on both 6 and 12month accounts and placed the correct amounts where they should go HOWEVER the balance on the account is still incorrect because of the payment being made in the very being. if the payment went towards the 6month account as requested then the account balance would be correct however still no help from head office. Was promised a call back from BASIL ADAM a MANAGER OR SUPERVISOR and he still never bothered to call me back. I REFUSE TO PAY THE BALANCE OWING.