Bad Customer Service!

<p>I have never received a BAD customer SERVICE like this before at American Swiss, I was assisted by two good looking ladies who don't know what is customer service. Maybe I didn't look good enough for them to treat me like a customer. I am so upset by the way Tshepiso was so friendly, promised to call me back as soon as the watch was fixed and delivered.</p> <p>I was at Greenstone on the 29 March...went inside American Swiss, there were 3 people working in there but I was assisted by Tshepiso. I saw a beautiful watch which I was about to buy but I then saw that it was faulty (class had a chip). So she told me not to first buy the watch because she will take it on for repairs then call me when it comes back. I asked her 2 Times if the watch will still be on sale and she said yes, she took my details and NEVER not even once phoned me but because I loved the watch. I asked her to check with other stores and she said she can’t find it anywhere and this one was the last one. I kept on following up every time I am at Greenstone. What makes me upset even more is that I went back again 4/5 April and purchased a watch for my friend and the girl that assisted me gave me a cracked box that was dirty inside.</p> <p>I had to waste my time again, drove back the following day to Greenstone for a proper box and that girl smiled at me as if everything was fine. Tshepiso exchange it. I was really upset but I had to let it all go.</p> <p>I’ve been calling and going to the store every time I am in the mall to ask if the watch was back and so on. She has never not even once called me or gave me an update regarding this. Not even once!</p> <p>Last week I phoned Tshepiso and I was told she went out so yesterday I went to the store, was told that Tshepiso was not in but some guy tried assisting and some lady, they looked for the watch but couldn’t find it not even on display.</p> <p>So today I phoned the store following up knowing that no one will phone me but they took my numbers. Asked for Tshepiso, she tells me the watch is back to its normal price???? How can it go back to its normal price where else I was purchasing the watch and I was told not to, I will purchase when it comes back from repairs???? You can play the play the footage for the 29th March @ 13:30 -14:00. You will see what happened. This is nonsense! Some of your stuff need proper training/education for customer service.</p> <p>Someone must get back to me ASAP because this is not acceptable.</p> <p> </p>