ML
M L
1 reviews | Active since Jul 2021
05 Jul 2021, 18:18
Bad customer experience
I went to cancel my lay-by and they told me they can not give me my refund because they do not have cash and I also do not have a credit card. They have promised to call me when they have actual cash at the store, it's been 3 days now , I haven't received any call. The customer care line doesn't work because it wants an account number. This is frustrating...
Why is it so difficult to get your refund ? The ombudsman needs to investigate this.
Helpful (0)
Replies (3)0
Replies (3)
American Swiss's replyOfficial
07 Jul 2021, 15:11Good afternoon M Letsatsi
This department acknowledges receipt of your complaint .
Kindly advise as to which American Swiss store you are currently dealing with.
We await your response.
with thanks
Kind regards
Jewellery Customer Care
This department acknowledges receipt of your complaint .
Kindly advise as to which American Swiss store you are currently dealing with.
We await your response.
with thanks
Kind regards
Jewellery Customer Care
American Swiss's reply07 Jul 2021, 15:11
Official
Good afternoon M Letsatsi
This department acknowledges receipt of your complaint .
Kindly advise as to which American Swiss store you are currently dealing with.
We await your response.
with thanks
Kind regards
Jewellery Customer Care
This department acknowledges receipt of your complaint .
Kindly advise as to which American Swiss store you are currently dealing with.
We await your response.
with thanks
Kind regards
Jewellery Customer Care
ML
M L's updateReviewer Update
07 Jul 2021, 19:23American swiss Rosebank, I went back yesterday and there were new people at the store. Temporary stuff from the Fourways branch as they said. They were able to assist me with submitting the form because the refund is more than 5k. I'm waiting for the head office to contact me and tell me when will I receive my refund. This is a frustrating experience, thank you to the temporary stuff from Fourways branch, I would still be waiting for cash if wasn't for them.
ML
M L's update07 Jul 2021, 19:23
Reviewer Update
American swiss Rosebank, I went back yesterday and there were new people at the store. Temporary stuff from the Fourways branch as they said. They were able to assist me with submitting the form because the refund is more than 5k. I'm waiting for the head office to contact me and tell me when will I receive my refund. This is a frustrating experience, thank you to the temporary stuff from Fourways branch, I would still be waiting for cash if wasn't for them.
American Swiss's replyOfficial
08 Jul 2021, 17:10Good afternoon M Letstsi
Thank you for your response.
kind regards Jewellery Customer Care
Thank you for your response.
kind regards Jewellery Customer Care
American Swiss's reply08 Jul 2021, 17:10
Official
Good afternoon M Letstsi
Thank you for your response.
kind regards Jewellery Customer Care
Thank you for your response.
kind regards Jewellery Customer Care