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Mduduzi M

1 reviews | Active since Dec 2017

06 Jan 2018, 21:59

Bad attitude and bad service

I went to American swiss maponya mall branch. The ladies there showed me and wife bad attitude when we asked about the wedding rings. We asked for a catalogue they said they dont have and they showed no interest when we asked them to advice us about rings to choose from. Im very angry about their service and attitude. I would rather go to Sterns or some jewellery stores out of soweto if customers are going to be treated like this.

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Replies (1)
American Swiss
American Swiss's reply08 Jan 2018, 16:22
Official

Hi Mduduzi,

Thank you for bringing this to our attention.

We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.

We apologize for the inconvenience caused.

The Field Manager will make contact with you directly to resolve this complaint.

Regards,
The American Swiss Team