TM
Tsiko M

1 reviews | Active since Sept 2014

22 Feb 2015, 08:21

@home store fourways mall gone to the dogs

I received a text about my account and went to the @ home store in fourways mall to pay . I asked to use the phone to call their head office to discuss my account and ensure all is in Order. <br> <br> A response was given by a very cheeky ,rude employee whose response was an abrupt loud \ what do you want to discuss with head office"<br> <br> In my head I'm thinking .. There is customers here you have no right to demand of me in such a rude fashion to divulge what is it that I want to discuss with head office ( some information is private and confidential) <br> She cheekily let me use the phone after which the people at head office said they was an alternative number that I had to use <br> <br> After requesting that this number be dialed she again cheekily enquired WHAT is it that I wanted to discuss"

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Replies (1)
American Swiss
American Swiss's reply22 Feb 2015, 11:16
Official
Hello Tsikomac,

We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.

Please be advised that we will escalate this complaint on to our Customer Care Representative, who will be in contact with you as soon as possible to provide assistance in resolving your complaint.

Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant