Arrogant disrespectfull shop manager.

Worst Customer service in my life. Shop manager Arthie Baburam, treated me and my children extremely disrespectful, sarcastic and unprofessional in a way that other clients left the shop. My daughter baught a wedding ring from Galleria branch, after a month the ring was in very bad condition and we took it to Pavillion branch and they cleaned it. This happened 3 times and the ring just kept on getting worse. My son in law wrote a complaint and they called back and asked us to bring ring in for assessment. I went to a independent jeweler and his assessment was that it was the worst quality sterling silver he has ever seen. We took it to Sherley center branch and the manager was helpful at first. She booked the ring and send pics to some branch. We got a callback from her telling us that they will totally refund the purchase. The manager said we should come later for the money. In the afternoon we phoned 11 times and phone just engaged. So I send my daughter to the shop. On arrival she was told that they only have R600 in total and we should come back in a week to get the money. I asked the manager to phone me this was not acceptable. She phoned me and had a lot of bad, sarcastic, and ******** remarks. I asked her to test the landline and phone me back and she just ignored me. My daughter and her fiance was further tormented by her to a point where customers in the shop actually left. I demand a call from head office explaining to me how this could be acceptable. I was shocked reading through some of the current complaints on this site how American Swiss just has a bad reputation all through SA. I was a loyal customer to this franchise for many years and I can't believe this is happening.