Appalling Service/Reception by Lizzy

It started in September when I went to open a lay-bye account for a wedding ring I was buying. Keneilwe who initially assisted me the week before was out on lunch the day i went to pat & i was attended by Lizzy who from the very first moment appeared to be irritable & uninterested, she refused to assist me she told me I had to wait for Keneilwe to back that she can't help me. So I left & came back an hour later & Keneilwe was still not back, I had to come the 2nd time & finally she was back & she assisted me. Early October I went to make another payment & again I was attended by Lizzy still had the same stinking attitude a size of an elephant, showed no interest, no customer ethics. Today was the finally straw for me, I went to pay & was attended by Lizzy nothing changed from the last 2 encounters, I guess she's like this by nature, Management need to act on this, they cannot afford to have such a person in the forefront of sales & customer services. Today is a decider for, I'm canceling the lay-bye, I'll take my business where it appreciated. This is suppose to be an exciting moment in my life as I'm getting married, but my journey to buying a ring hasn't been a pleasant one.