CP
Charissa P
1 reviews | Active since Jan 2015
28 Jan 2015, 12:51
Appalling Service Received
We purchased a White Gold Sapphire Ring (with 11 blue stones) in August and only made use of it in September. The ring was worn for only 4 months when one of the tiny stones fell out. Upon enquiring and having the ring observed at the store we were told by Bernice that \obviously you washed up dishes with your ring on"...this was not true. Even if I did do so"
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American Swiss's replyOfficial
28 Jan 2015, 13:57Hello Charissa25,
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue concerning your ring purchased at American Swiss - Cape Gate Mall and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our relevant Customer Care Representative who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue concerning your ring purchased at American Swiss - Cape Gate Mall and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our relevant Customer Care Representative who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
American Swiss's reply28 Jan 2015, 13:57
Official
Hello Charissa25,
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue concerning your ring purchased at American Swiss - Cape Gate Mall and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our relevant Customer Care Representative who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue concerning your ring purchased at American Swiss - Cape Gate Mall and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our relevant Customer Care Representative who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant