Annoyed customer!!!

To say I am disappointed would be an understatement. I am actually very annoyed and frustrated with American swiss. My husband bought me a brand new tempo smart watch that I had to return a week later due to it not working properly. The watch would go on and off after every use or incoming call. It was bought on the 09th of July and had to be returned literally a week later!! I was told they will take it in to check what the problem might be or whether it was a factory default or whether it was not put in water. Even if it was put in water is it not water proof as they say?

Its been a month now and I was not even told of the SLA when I brought my watch in at American swiss in Watercrest Mall only for me to go back in and be told I will have to wait TWO MONTHS!! For a brand new watch that was bought CASH?! My watch was submitted on the 26th of July please have some sense of urgency because what do you mean I have to wait 2months?! I am appalled