Annoyed and disgusted

Disgusted!! I came into the Bayside store today to get links removed from two watches I received as Christmas gifts. The lady who assisted me told me that I need to leave the watches with them as it will take time. 30 minutes later I come to collect the watches are still not done. The assisted gives me the excuse that they were busy. .. which was lies!! There was no customers at the time that I brought the watches. 1 lady is helping customers and the other FLIP knows what she's doing. I was at the same store 2 weeks ago and the Muslim lady who assisted me did the exact same thing in 5 minutes. So I fail to understand what the difference is now. The assistant didn't even explain the delay to me instead they explained to my Xhosa speaking friend who was with me. If this is the after sales service that you offer then I'd rather take my and my families business some place else.