BM
Busisiwe M

1 reviews | Active since May 2020

09 Jan 2021, 17:50

Angry customer

I have had a terrible experience at American Swiss . So my boyfriend bought me a watch in October 7th at American Swiss , just recently we noticed that it's loosing colour from silver to bronze. I mean it's too soon ! We went to Fourways mall branch and to ask how long does the colour has to last since it's only 3 months . Their reply was " it depends on a person wearing it" Like seriously , are they trying to say it's my fault now !? The watch was R549.90 which I think it's a ******* if it looks like this now. It looks like I bought it in some corner shop in Joburg . Sad part is that they said there is nothing they can do about it. Wow !! R550 might seem small to them , but to some of us it's not. We go to shops like theirs because we expect quality but unfortunately ... I will never ever buy any jewellery from this store ever ever again

0
Replies (1)
American Swiss
American Swiss's reply12 Jan 2021, 09:46
Official
Good day Busisiwe,

We are in receipt of your complaint.

Kindly note, the matter has been logged and escalated to the Field Manager to contact you.

Regards,
The American Swiss Team