Angry and Disappointed customer62

I lost my phone in March it was insured and they are taking money when am paying for my account... when I went there for a claim they took papers that i signed for it and fill out there from i went to police station and does everything they told me to do...when am finish they said l must wait for two months they will claim the phone i must wait for an sms i wait up until tired i phoned them they said they do not know about anything they got no paper work there is no such a thing called claim......i am so very angry and disappointment about their service although I like to use the shop but am still angry up until something happened and they still taking the money of which am no longer owning it am very very angry with this people they think for themselves and I felt like no customer care which means no filling system even if you can not give my paper work I have it to them so what to do now.....