American WORST, HORRIBLE,APPAULING SERVICE swiss

<p>Good Day. Last year in March i went to American Swiss and bought a necklace for R1700 and unfoutunately in december they broke in where i stay and was ****** in the proces. i went to American swiss at East gate to ask for the process to claim it as it was insured first they told me to go back where i bought it and pui went back to Midrand Boulders Shopping Centre and i did the paper work and i was advised again that i can go to any branch which is conviient for me.</p> <p> </p> <p>i did all the paper work which was wxpexted of me to do to claim back the necklace and i submitted the documents at Eastgate and i was advised by the manager that it will take 3 to 4 days for the claim jto be processed. i wited for the turn around time that i was given and i was never contacted.</p> <p> </p> <p>after a month of silence from A merican Swiss i then decided to fo and do the follow up and when i got there the was no investigation which was done the papers which i submitted were still at their back office and unattended, i had to wait there at the shop for everything to be processed and it was approved immediatetely and i was not happy at all but i just wanted to get it done and over with the process. </p> <p> </p> <p> I was then advised that they should give me is not in store but they will order it fro m another shop i then understood and went back home, i received a call from a lady advising me that the necklace has been delivered when i got there i was told that i now need to pay a difference of R300 which ia way different story from the gentleman whom phone me whom is names ZACHARIAH he said i will only pay R180 for a fee thats all. when i asked the manager why am i supposed to pay the difference of R300 she said that is because the necklace has gone up but now if the price was decreased were they going to then give me the difference. i am not happy at all i mean what is the point for me to have an insureance if such a service is going to be condected and for the fact that the documents where just seating at the office for a month it simply means my query was not important enough for them to attend to it.</p> <p> </p> <p>it was such an Appauling and the worst service that i have received from the store manager and i did not even want to cause a sin as i was even going somewhere.</p>