American Swiss Waterfall Mall -Rusternburg bad service

What a horrible experience I had with American Swiss Waterfall Mall in Rusternburg. Last year on my birthday we bought watch when I wanted to wear it didn't move a bit it was faulty .October I returned it and it was still intact I was told that it should take the longest maybe will 3 months to be fixed and come back .I said it's fine I can wait because I was using my other watch .November ,Dec now January I'm like No ways let me go to the store because there's no SMS no Phone call nothing ..When I'm there I found out the watch sitting there ,the guy tells me the watch has been there since November 23 ..Fast forward I take the watch and I notice that it's still not moving I try to move it around still not moving .I become bored and impatient and I tell the guy ,I can't take now because it will do the same thing over again and I'm tired of coming to the store .They must just give me a refund.The guys says OK but they don't have cash in the store I must come back after a while tor they will call me .I left my numbers.

After an hour the guy calls me on some ,He spoke to the manager and she says they won't be able to give me because the watch is fixed.I argued with the sales guy to say No ways ,we both saw what happened and I'm no longer interested in that watch .He says the manager says I must leave the watch they will monitor it and come back tomorrow..I'm like no ways and who's costs,now I have to leave and come back ..already it's my day Off tomorrow I'm working.

I went to the store the guy says the same thing that the manager says I must take the watch it's fixed and I asked to speak to her ..She tells me it's fixed I must take it there's no Refund ,how can I take something that is problematic guys tell me ..Why am I forced to take something that gives me problems.