American Swiss the unprofessinal ********

Purchased a fossil watch with n1 city branch 28 December 2021, it was not luminating in the dark. I returned it to the branch and purchased a more expensive one, the same problem and returned it. My husband contacted Canal walks branch and enquired with them about a fossil he saw online and asked them to inter store it to N1,s branch which was not done. When we phoned to enquire if the watch has arrived at the store we were told "Its in transit." It was never in transit. The watch was still laying in the back office at Canal walk 3 days later - which means the collection was not arranged with the courier. Also, the manager of N1City walks into store at Canal branch Saturday morning while we there why...to collect the watch that suppose to be in transit. She was so shocked to see me she could not even greet me.. The staff at canal walk is SO UNPROFESSIONAL. Not educated about the jewelry they sell. The welcome to the store was so cold.(I WOULD EXPECT SUPERB SERVICE AS ITS CANAL WALK. What a shocker.) They did not even fit the watch on my husbands arm to check if it fits fine. When the sale was put through i was told i will receive an sms as i have won a prize...still no sms received. Here is the final blow -THE WATCH IS LOOSING TIME. OMW - I so regret my choice of purchasing a "FOSSIL" AND MY MOST WORSE REGRET IS AMERICAN SWISS. What a bad experience. Lodged a complaint with TFG and up till now, i have received no response.