American Swiss - Terrible service

Hi everyone,

I got engaged in December 2017 and my ring had a stone missing, but it was fine we bought the ring like that because it was beautiful! The next day the ring was back with American Swiss in order to replace the missing stone, after that my ring has been in for missing stones 3 times already in less than 2 months. No one at the store could really help me and the customer service help line only have an email address I can use meaning I will never get a response!!!! I took my ring back to Forest Hill in Pretoria and the lady gave me a different ring which didn't even looked like my ring!!!! I have been fighting with American Swiss to replace my ring and they couldn't even do it with the same sign I bought to get engaged!!! My opinion is that American Swiss made a terrible ring and every time a stone is missing it is an embarrassment but American Swiss doesn't care!!!!!!

I have been trying to get my ring sorted out for 2 months now and no one at American Swiss could or will help!!!!!

I will always tell people not to buy anything from American Swiss as they're stuff is ****!