American Swiss Somerset Mall Disgust me

Reading all these complaints a few similar to my experience. Because employees along with area manager is one big **** taking people money with no value to products or customer service. I bought a ring 25 June a week later one stone fell out I went to the store as Amber with no knowledge on how to help me to exchange for something else I was eventually told the ring must go for assessment for they could help this was already unbelievable then I was told the ring gets repaired where I already didn't want anything to do with that ring and wanted my money back I laid complaint but nothing happened the area manager Mike is also very arrogant in telling me that there's no way for him to assist me to get ny money back here I'm still waiting on my money and they ignoring me as if I owe them money how bad is this I hope appointed a lawyer today was a good idea since I'm not the only suffering from this type of experience I can't believe they can get away with such stuff.