TS
Tshimangadzo S

1 reviews | Active since Aug 2014

18 Jun 2021, 10:18

American Swiss Sammy Marks Square in Pretoria

My husband made a laybe two weeks back for a ring which was on sale , he then cancelled the laybe in few days so they didn't refund him saying they dont have money at the store they will put him on the waiting list and he is number two at the last. Today i called making queries they saying he will still going to wait .

And the amount is little and on top of that they charge laybe cancelling fee

0
Replies (3)
American Swiss
American Swiss's reply21 Jun 2021, 12:23
Official
Good afternoon Tshimangadzo

Your complaint is noted and will be forwarded to the Field management team to address.

You will be contacted soonest.

Kind regards

Jewellery Customer Care team

TS
Tshimangadzo S's update24 Jun 2021, 09:37
Reviewer Update
Good day


I would appreciate the response

Kind Regards
TS
Tshimangadzo S's update06 Jul 2021, 08:35
Reviewer Update
Good day


From the 24th June i have been waiting for your response until today no refund no response