American swiss racial profiling

Today 29.03.2022 I was treated very badly by a staff member at American Swiss Musgrave centre Durban. I bought a males Ferro watch on Sunday afternoon I told the ladies / staff it was a gift and they said I could return or exchange it .unfortunately the receiver didn't like so yesterday I called the store and asked if I could change it and she said I could gladly exchange it. So today I walked into the store and they was only one lady and she was attending someone else she acknowledged me and told she would assist me once she is done I could look around in the meantime. Another staff member walked in while I was looking around she shouted across the store asking if I needed help I told her I was looking and would come to her. I had left the watch I came in to exchange on the store counter. I got a phone call and answered as I was on the phone the lady started asking where the receipt is .I yold her I'm on the phone I will come to her she told me it was rude of me to be on the phone and that with no receipt no exchange or return was going to happen I had to drop my call and go to the counter I told I had the receipt with me and she didn't have to be rude she told me I was being rude for answering my phone in the store.at no point did she hear what I was there for she went crazy ( please check your surveillance cameras) telling me I'm rude and banged doors telling me to call the manager if I have a problem the other lady looked completely tried to stop me from walking out the store because she too was trying to explain the the screaming lady what I was there for unfortunately the watch I was returning had been resized and it was literally thrown back at me telling me to call the managers if I had a problem. I walked out the shop proceeded to go to NWJ musgrave were I managed to get another watch because of the excellent service I got there I didn't mind buying another watch.ive never been racial profiled in my entire 34 years but today was the day at American Swiss by a bitter lady who judged me by my skin color what a shame in 2022 South Africa