American Swiss quality and Service.

I purchased a 9ct gold necklace as a gift for my wife the 01/05/2018 it broke the same day i purchased it, the chain snapped i then called the store and asked what could be done as i was within the warranty period without a doubt i was assured over the phone i could take it in to any store to exchange it, however i have taken time off from work on the 09/05/2018 to take the product in to a different store which told me that a regional manager would first have to look at the product and check if i broke it or not i then asked how long would the process take as i need to get to work they said they will call be later during the day i then received a call later the day saying that it is a human fault and not a manufacturing fault i would need to pay R180 to fix it or go back to the store that i purchased it from to see if they can exchange it, as a customer the customer journey was not great i have to travel around for something i purchased out of good faith as they are supposed to sell quality jewelry.

I have never been this unsatisfied about a purchase and will be taking my business elsewhere.

Its not the amount spent or the time wasted but the principle and the way i have been pushed pillar to post such appalling service.