American Swiss poor quality product and poor customer service

Good am so disappointed in the service product and attitude I got in one of your stores in Golden walk germiston. Early in the year 2020 March I parched a ring at the very same store after 4 months the stones of the ring started falling off I took the store to be fixed then I was told they can take it back because it's my fault I bumped it onto something Okey I let it go and my husband bought me another ring same year in November 2020 come 3 months down the line the first small stone came off then in May the ather (big) stone fell of again then I when to the store to lay a complain as the ladies told me with a straight and attitude face that I bumped the ring into something again and they can take it and fix it but I'll have to pay or I should buy a new ring.as the guarantee as expired . I have been trying to call the customer service they sending from pillar to post tried sending them countless of email but still no response from them... Can hello Peter please help me with a way forward to this matter my contact number is *** email address ***