American Swiss poor quality and service

My engagement ring was bought on the 18th of September 2023, which I only received and started wearing on the 14 of October and on the 11th of October I realised that the ring had bent out of shape and one stone had fallen out. It had only been two months since I’ve had the ring so I went back to American Swiss Canal walk and I have no words to describe the terrible treatment I received. I was immediately accused of having app**** force to the ring and that if it had bent while on my finger, there’s no way it would have come out even though I was wearing the very same ring when I went to the branch and took it out in front of one sales person who then called the manager for assistance (the terrible service came from the manager). I went on to explain that I had no idea how the ring bent since I don’t do any hard labour, my job is strictly office based. I would have appreciated the commitment to investigate what the cause of the problem might have been, however it was strictly a blame game from the Canal walk manager and I was treated like a ********. American Swiss quality is no longer what we knew it to be and the service is even worse.

The manager only agreed to send the ring for testing after blaming me for the damage to which I already knew the outcome since he had made it very clear with our interaction. I’m only logging in the report now even though the canal walk incident happened in December because I had decided to let it go but I would be doing future customers a disservice by not speaking out.