QH
Queen H

1 reviews | Active since Dec 2020

14 Feb 2023, 14:20

American Swiss Order Packaging Gone Totally Wrong

I have never been soOoOoOo ****ed off in my entire life... I feel like screaming and crying... I bought a set of tempo watch, earrings and pendant that was on sale online at American swiss on 09 Feb 2023.. Order number p***, I waited for my order and they only delivered today 14 Feb 2023 via Ram courier.. I signed for the delivery without checking, when I got to my work desk I opened the package only to find a minx watch and neckace.. Nooo Nooo Noooo.. What on earth? This is not what I ordered, this is bull****... The invoice says tempo watch and they deliver a mix watch to me??? Why on this day when I needed this for some occassion I am going to.. Now I called the customer service for returning the incorrect order, they telling me they gonna collect the order and refund me... I told them I don't want a refund, I want what I bought but they told me the only way is for me to be refunded then I can order again.. Imagine!!! Now I went to check if the set of tempo bangle watch, earrings and necklace is still on special and noooooo!!! Please assist me Hello Peter... I want what I paid for, what I saw on special and ordered.. I don't want their refund.. I want my order... I am soOoOoOo Heart Broken.. I trusted American Swiss.. Apparently my order was dispatched from the Menlyn Park American Swiss in Pretoria.. JHB.. South Africa... I want my order... I feel like smashing everything in front of me... Even this computer I am typing from.. I have ordered from Sterns several times and they never mistaken my order.. All was good.. But American Swiss is trash even though they are under the same group (TFG).

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Replies (2)
American Swiss
American Swiss's reply14 Feb 2023, 16:19
Official
Good afternoon Queen 

We hereby confirm that your complaint is noted and will be addressed by the relevant department.

Kind regards
Jewellery Customer care 
American Swiss
American Swiss's reply14 Feb 2023, 16:34
Official
Good afternoon Queen 

We hereby confirm that your complaint is noted and will be addressed by the relevant department.

Kind regards
Jewellery Customer care