American Swiss Nightmare and Loss, don't ever shop there!!

I've had the worst experience with American swiss between June to date. In September I eventually found an American swiss that I thought I could trust. The American swiss at the The glen shopping centre is where I purchased a ring in September. I saw it over a weekend then I decided to ho back on the Monday. When I got there the price displayed was still the same I had seen it for over the weekend. Once we got to the till the price increased by a 1000 then I queried thta as the price displayed was a 1000 less. They refused to give me the price displayed. I then phoned customer service the next day and tgey said ghe store should give me the price that was displayed. I also contacted the store where the manager then said I need to pay off my laybye within that month for me to not be charged 1000 extra. I however said but that's not what customer service advised. Well because I needed the ring for the 27th of September so I did pay it off within a month. I then needed resizing done which I was advised that before a job is done they will confirm if resizing can be done or filling the ring is a better option. They however resized the ring which then popped 1 stone befofe contacting me aboug my options . After receiving the ring I contacted them about the stone which was lost in the process. They advised I beed to bring the ring in for stone replacement and a quatation for filling will be provided. I tgen askew why am I going to be charged for filling when ny initial resizing was incorrect. Nobody could answer. They had the ring from 5 November to date and never contacted me. When I phoned them they didn't know where the ring was that was Kamo who said he will phone me back. After an hour I phoned back and I spoke to Lungi who explained that the ring has had no worj done to it after the incorrect resizing and lost stone. They received a quatation for filling but nobody auctioned it. They never contacted me with any updates. Further to that 2 hours later this Kamo guy calls to say that I owe 650 for filling and the stone replacement is not under warranty. This is a different story from Lungi's feedback. After questioning hime on what Lungi said several times then he said he's sorry he didn't know what he was talking about. I'm really disappointed in the service I received from the onset, the incompetence of the staff and lack of consideration overall. I spent money to but the ring. I never got it for free, I paid for resizing, received an incorrect size, got a stone lost in the process then there's the filling I'm expected to pay for.

The day when I stop to support any TFG brands has finally arrived as I've experienced ghe worse service repeatedly. I need this matter resolved urgently.