American Swiss NEVER AGAIN!!!

Had - still do have the worst experience at American Swiss in Secunda Mall. Took a brand new Fossil watch on 7 January that was purchased online to adjust the strap. First the ladies tells us it is R60 cash, no card payments, we ask why - they say because we pay for the tool that they use. (There i should have turned around but believing them I said its fine) after about 30min the strap is still not adjusted, the women walks out with the tool and watch over to Sterns,( she says the tool is to big), another 30min go by with no watch, my fiance got upset and went into the office where they are busy with the watch and saw that the straps are actually now scratched and the strap is still not adjusted. We take it and go to another juweler and ask if they can help, they tell us the strap is actually damaged and they won't be able to help we need to go back to American Swiss. There we confront them, another worker who wasn't even present when we were there tell us we brought the watch in like that, we ask for the head office number, furious at this moment we ask them to please speak English since we don't understand their language, even after that they continues speaking their language and having attitudes like this was our fault. We call head office and spoke to Anita at head office informed her about the situation and also mentioned we needed to pay R60 cash for the tools which she was shocked by because theres no fee payble to adjust a strap, and if there is we can pay woth the card- so in other words that R60 would have gone in their pockets)) Anita then helped us to order new brackets for the strap on their expense. After the 7th we were the every weekend to find out about the strap, we asked them to keep us informed about when it will arrived - no communication has being received. We asked Nita again and she said Fossil says it will take 3 weeks.. We are at the 7 February today, no messages, now phone class, no emails have being received. I'm sitting with a brand new Fossil watch thats never being worn and I can't wear it.. Will never support American Swiss again after this.. They don't know the meaning of respect in customer service or for your personal belongings. So its all a waiting game to see if I'm actually going to receive the straps.