American swiss Mall of Africa

Good day

I had a terrible experience with American Swiss Mall of Africa.

I went to cancel a lay bye on Saturday 19 August 2023 My 6 months was until Octocter 2023, And I was asked if i do not have a credit card, said no and they said they can only give me a gift card not cash, and i asked them to show me where it is written on their policy and they changed and said then it means they will put me in a waiting list they have a backlog of customers, telling me high amounts of money they need to refund and do not know when i will receive my money, I told them i need my money, they should never tell me about other people and told me to take a seat they will be with me and I waited for them for 35min as i was counting until i was furious seeing them making funny eye contacts and smiling and they saw that i saw them and they called me and said i will receive within 7 to 14 days and i asked them why so long for R500, they said do not have money, I asked them to call head office they said they are not working on weekends and i asked for their tags as i needed to see their names some disappeared on the till and 2 wrote down and i said may i see their tags they denied showing me them as they were not wearing them, i left. and on top they wanted to take my slip which i denied and they took my Id number which i am not sure how it is relevant and called me during the day wanting to confirm my details and asked email address.

I was not pleased with the service and angry and i kept calm, I was helped by Khothatso and the other i remeber the surname smengelele.

I need my money please intervene and sort out your people as they do not respect customers< i will support that branch ever.