KL
Kim L
1 reviews | Active since Nov 2018
03 Jan 2023, 17:34
American Swiss Jewelry stole my money
I purchased an item from American Swiss Jewelery on 15 December 2022. I payed with my debit card and the next day I noticed the amount went off twice. I have contacted ASJ and informed them of this I provided my bank statement and was informed that the money will be deposited into my bank account within 3 to 5 days. still on this day of 3 January 2023 I still have not received any funds from them.
Helpful (0)
Replies (6)0
Replies (6)
American Swiss's replyOfficial
04 Jan 2023, 08:24Good morning Kim
Your complaint is noted.
Kindly advise as to which American Swiss store you are currently dealing with.
we await your response.
Kind regards
Jewellery Customer Care
Your complaint is noted.
Kindly advise as to which American Swiss store you are currently dealing with.
we await your response.
Kind regards
Jewellery Customer Care
American Swiss's reply04 Jan 2023, 08:24
Official
Good morning Kim
Your complaint is noted.
Kindly advise as to which American Swiss store you are currently dealing with.
we await your response.
Kind regards
Jewellery Customer Care
Your complaint is noted.
Kindly advise as to which American Swiss store you are currently dealing with.
we await your response.
Kind regards
Jewellery Customer Care
KL
Kim L's updateReviewer Update
04 Jan 2023, 13:22Good day
I made the Purchase at ASJ Paarl, but I am currently in Springbok, so ASJ Springbok is trying to assist me.
I made the Purchase at ASJ Paarl, but I am currently in Springbok, so ASJ Springbok is trying to assist me.
KL
Kim L's update04 Jan 2023, 13:22
Reviewer Update
Good day
I made the Purchase at ASJ Paarl, but I am currently in Springbok, so ASJ Springbok is trying to assist me.
I made the Purchase at ASJ Paarl, but I am currently in Springbok, so ASJ Springbok is trying to assist me.
American Swiss's replyOfficial
05 Jan 2023, 14:42Hello Kim
thank you for your response.
To confirm, the store in Springbok is assisting ?
kind regards
Jewellery Customer Care
thank you for your response.
To confirm, the store in Springbok is assisting ?
kind regards
Jewellery Customer Care
American Swiss's reply05 Jan 2023, 14:42
Official
Hello Kim
thank you for your response.
To confirm, the store in Springbok is assisting ?
kind regards
Jewellery Customer Care
thank you for your response.
To confirm, the store in Springbok is assisting ?
kind regards
Jewellery Customer Care
KL
Kim L's updateReviewer Update
06 Jan 2023, 14:41yes but no. it's been 3 weeks and I still have not received my money
KL
Kim L's update06 Jan 2023, 14:41
Reviewer Update
yes but no. it's been 3 weeks and I still have not received my money
KL
Kim L's updateReviewer Update
13 Jan 2023, 15:41it's been a month since I purchased the item and still no refund
KL
Kim L's update13 Jan 2023, 15:41
Reviewer Update
it's been a month since I purchased the item and still no refund
American Swiss's replyOfficial
18 Jan 2023, 14:30Good day Kim
Thank you for your response.
Kindly be advised the matter will be addressed to the field management team.
Regards
Jewellery Customer Care
Thank you for your response.
Kindly be advised the matter will be addressed to the field management team.
Regards
Jewellery Customer Care
American Swiss's reply18 Jan 2023, 14:30
Official
Good day Kim
Thank you for your response.
Kindly be advised the matter will be addressed to the field management team.
Regards
Jewellery Customer Care
Thank you for your response.
Kindly be advised the matter will be addressed to the field management team.
Regards
Jewellery Customer Care