AMERICAN SWISS INSURANCE IS A BOGUS - THEY DO NOT INTEND TO PAY FOR CLAIMS

I have an American Swiss account and I gave purchase a lot of watches though them with insurance on most of the watches. Last month I lost a watch I purchased from them in 2016, I had taken a 24 month insurance with them. I was told I need to have a receipt, policy case and affidavit, all of which was submitted mote that 5 weeks ago and until now, there is no watch, no communication and nothing. When I phone, they keep telling me that that guy who has to validate ,y claim is not there. And, apparently is not as easy, I still need to be bombarded with question first before they can be satisfied , I am worth being attended to. This is ludicrous, talk about a trap to get clients to buy their product, where else knowing they intend not to pay for ANY claim. I am very disappointed.