American Swiss Incompetence

Was told 3-4 working days to resize my engagement ring. We have now reached 10working days.

I am BEYOND devastated!!! When you are newly engaged and cannot show off your ring for TWO WEEKS because of not providing the customer with the CORRECT information:

1. Head office says resizing takes 5-7 working days. So why would the shop assistant say 3-4 working days?

2. Apparently the workshop were meant to deliver YESTERDAY to the Fourways Mall branch, but the car broke down! That’s such a lie! Because this morning when we phone they now want to give the workshop a message saying WE are in a hurry so they must hurry the item up.... the cheek! When they said it’s ready and will be delivered YESTERDAY!!!!