American Swiss I will never buy from again

6 months ago me and my fiance got engaged and waa shopping around for our wedding rings. We went to American Swiss in Hemingways East London and we spotted the perfect set (his and hers) for R4999. We immendiately took out a lay bye and starting our journey in obtaining our forever symbols of love that we will hand to each other on our wedding day. 6 months passed and paod the final installment , but then we realised the rings needed adjusting. We trusted American swiss with this project and asked them to send it away for a quote. We waited 3-4 days for the rings just to be registered for a quote after I had to phone them and ask them when I will be recieving a quote. The manager at the store ( a white lady) very butch in her approach and extremely unpleasant tell me that its been sent I will recieve the message notification that I need to accept or decline. I recieved the message and got a quote for R520 on my phone ( message reads total costs R519.99 ) for the repairs. I accepted and recieved a mesage that read that I will be notified when the repairs is complete. Few days afterwards I recieve a call from American Swiss Hemingways East London and they advise the total cost is R600, surprised I ask the lady Akhona why the the total has changed from 520 to 600..and she just says oh sorry Sir..if u have already accepted a quote then its okay. Furious - I knew something was up with these people and this place. On the 12th of July I drive 122km to come all tge way to pay the adjustments balance just to be told that only 1 ring has been completed and the other will be ready the next day. I expressed my anger to the lady and asked why they sent me a mesaage knowing the rings are not both ready..again me and my fiance left the store and drove home. The next day I recieve another message and it says that the adjustments are now complete I can collect. Just for today to be told that apologies I didnt get the 2nd message notifying me of the additional R520 totalling R1040..I went off my head..and this butch woman tells me well you have to pay it. My fiance wanted us to give the rings back and for them to give our money back and yes I felt that way as well..Things are bad in our country and across the world for that matter when ut comes to finances..we had to exceed our expenditure that was not in our budget. We work damn hard to achieve our a small dreams but American swiss put a bad taste in our mouths with their unprofessional ways and very rude staff..and to add..the ladies in the store qas speaking Xhosa..not knowing that I am fluent in Xhosa and heard every word!