SS
Simoné Snyman

1 reviews | Active since Jun 2024

25 Jun 2024, 16:11

American Swiss has lost their pride.

I am very disappointed with the quality of work when designing wedding rings. My fiance designed a wedding ring for me earlier this year, the ring was given to me in March and already two of the stones fell out. I am a person who takes very good care of my jewellery as I do not even wear them when doing housework for fear of damaging them. One would think that American Swiss ,being such a big name in the industry, would put a bit more effort and consideration into their work. Now it seems like it is better to just order something from Shein and be on your way.

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Replies (1)
American Swiss
American Swiss's reply28 Jun 2024, 12:15
Official
Good Day Simoné 

Your complaint is noted. 

The matter has been logged and referred to our field management team. 

Your reference number is CS-*** 

You will be contacted directly
 
Regards 
American Swiss