American Swiss Eikestad mall

I bought a Hisense cellphone on the 30 October 2018 at Amerian Swiss in Stellenbosch. After 3 weeks the phone went dead I could not use it. I then sent the phone back to American Swiss, I was told I can only have my phone next year.

Yesterday (28 November 2018) I went back the store to ask them to take the phone back then and refund my money. The manager Ashwinn explained to me that is not possible if 7 days has lapsed. What irritates me is the fact that no one is updating me about my phone. Even the manager promised to call me of which he did not. ust now I stay the whole festive season without a phone? I bought a brand new phone I was not aware its fong kong that does not even last a month.