American Swiss Eastgate has not customer service

The service is terrible. I have been a loyal account holder for over 30 Years and have never paid late or missed a payment, I have always paid in extra. Loyalty to this company means nothing

Towards the End of November last year, I purchased a ring for the Eastgate Store...

on 16 June I noticed that one side of the decorative gold that joins the clasp is, I took the ring back to the Eastgate store for it to be repaired, as I was still paying for the item as I had taken it over a six-month payment plan, the ring should be repaired without cost. only to be told that the system was down. there was no question about where is my receipt.

Today I went in again and spoke to Nhlanhla Nyapele. who is not interested in what I had to say only that I must produce my receipt that was not required before.

I also asked if they could look up the purchase and was told that I must provide the exact date of the purchase. I find this extremely strange as I only made this purchase in November, she could not open my statement for November she could then retrieve the exact date.

she would not book the ring in for repairs, when asking for a store manager she refused and stated that the managers did not work on Sunday.....

This for me is to ensure sufficient time to pass so that I can be charged for the repair.....

Seriously reconsidering this account.......