JM
Jada M
1 reviews | Active since Jan 2021
18 Jan 2021, 09:18
American Swiss doesn't care about customers
I ordered a custom made necklace online and paid a lot of money for it. When I tried to track my order they said my order doesn't exist. This was in December. I've been emailing their customer service and nobody is helping. I expected more from such a well know and prestigious brand. This is ridiculous. This thing cost me R979 and its an anniversary gift
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Replies (2)
American Swiss's replyOfficial
02 Feb 2021, 08:24Good morning Jada
Your complaint is noted and has been forwarded to the relevant department to address.
Kind regards
Jewellery Customer Care
Your complaint is noted and has been forwarded to the relevant department to address.
Kind regards
Jewellery Customer Care
American Swiss's reply02 Feb 2021, 08:24
Official
Good morning Jada
Your complaint is noted and has been forwarded to the relevant department to address.
Kind regards
Jewellery Customer Care
Your complaint is noted and has been forwarded to the relevant department to address.
Kind regards
Jewellery Customer Care
American Swiss's replyOfficial
02 Feb 2021, 08:28Hello Jade
According to our records a email was sent to you on the 18th January and on the 25th January, with reference to your Special order 17273.
Kind regards
Jewellery Customer Care
According to our records a email was sent to you on the 18th January and on the 25th January, with reference to your Special order 17273.
Kind regards
Jewellery Customer Care
American Swiss's reply02 Feb 2021, 08:28
Official
Hello Jade
According to our records a email was sent to you on the 18th January and on the 25th January, with reference to your Special order 17273.
Kind regards
Jewellery Customer Care
According to our records a email was sent to you on the 18th January and on the 25th January, with reference to your Special order 17273.
Kind regards
Jewellery Customer Care