american swiss DISGUSTING SERVICE!!!!

i got a fossil bracelet for Christmas from my one friend ,when the clip on the bracelet broke i asked her for the receipt and sent my boyfriend to hand it in for repairs.where he was told 1st the bracelet wasn't under warranty even though she was holding the fossil warranty booklet but non the less he asked for a quote for repairs where the woman spelt his name wrong even after her spelt it to her. after over a month of waiting i went to the American Swiss since i had not heard from them and asked about my my bracelet where i was met by an assistant who told me fossil didn't make jewellery!i could not believe it , so the fossil brand in their window if not jewellery then what was it ? then i handed her the receipt they gave me and she wanted the original we weren't given bck the original. they had lost my receipt.then she **** to her manager and told her manager that she had called us when i said i didn't receive a call from them and she insisted she had when no phone call was made!!the manager than proceed to help us(she was very useful and helpful) but i received a phone call today saying bracelet cannot be fixed!so American Swiss sells you jewellery they cannot fix or replaced