AMERICAN SWISS CRESTA BRANCH- ZERO CONCERN FOR CUSTOMER COMPLAINTS!

<p>I handed my Skagen watch in for strap repairs on the 15th may 2016 @ American Swiss Cresta Branch, they said it would take 6-8 weeks to repair the watch strap. I went back on the due date given on the receipt (26th June 2016). The watch was not ready and they forgot to phone for a quotation, therefore nothing had been done on the watch, they then phoned me on the 27th June 2016 with a quote of R535 which I accepted and gave them the go ahead. They then said the watch would be ready in 4 weeks (25th July 2016). I phoned before going through to the store, they then mentioned it was still not back and it said on the system that I hadn't accepted the quote, so again I accepted. They said it would be ready that Friday (29 July 2016) and I could come collect it, actually they promised that it would be there. Again I phoned ahead before going through, AGAIN it was not back and now they couldn't tell me when it will be ready. I thought I would give it another week to wait and see. So Friday (5 August 2016) I phone again it is not there, another week goes by Friday (12 August 2016) still not there, I phoned yesterday (15 August 2016) they said it was still not there and they would try get through to the repair workshop to give me a date for when it will back, I heard nothing. I then call today (16 August 2016) the shop apparently can’t get through to the repair shop and they don't actually know what to do, they also frustrated apparently and then I am told the quote is now R635. I am highly frustrated and disgusted in this poor service. I don't understand how this hasn't been dealt with from a managerial side and how you can promise certain dates and then not deliver on your part. I also don't see how this can take over 3 months. Frankly I don't even care if it doesn't get repaired, I just want my watch back from this useless workshop so I can take it to someone else who will keep to their quotes, delivery times and promises.</p>