American Swiss Cradlestone Mall atrocious

I wanted to have my daughter's ears pierced. They had about 2 other customers in the shop, but assured me as soon as the second lady was off the phone that they could do it. The initial phone call took at least 10 minutes, which we were initially willing to wait for as who expects that a phone call would take that long??. After the call the first lady told the second lady that we needed her assistance. She acknowledged and said she would help but then made 4 MORE PHONE CALLS! In between the phone calls she would open and close cabinets and act busy. My daughter is 2.5! The first lady made her sit in a chair facing a mirror, cleaned her ears and then showed her the ear gun which terrified her and then made her sit there freaking out for almost 10minutes!

We waited more than 20minutes, again, my daughter is 2.5, surely people who offer a service such as this should know how to work with small children! Anyone with common sense should know it's something you do really fast to not build up fear and you do not make a 2year old wait while you make 4 additional phone calls out of spite!!

After all of this, I told them that I was finished with waiting and that I wanted a refund (since I had to pay for this type of service up front) I would go somewhere where the staff actually wanted to help me. All of a sudden then the second lady was willing to help. I insisted I was no longer interested and I just wanted my money, they then argued with me about the refund.

Its Christmas, shops are busy, maybe make sure that you have competent staff in your shops that can handle clients and use common sense