American swiss chatsworth centre

we had purchased a ring from American Swiss chatsworth last year in June, in less than 3 months the ring , went off shape and started pealing, my husband took it back to the store,the staff was very rude and refused to help then said they said that the manager will contact me, I waited as they said she will contact me, two days passed and I had to call the store they said that the manager is in a meeting and she can not take the call. she contacted me days after saying that they going to send it to the jeweler ,I asked her to speak to my husband because he was the one who had dropped it off she then called him about 2 days later saying that she only saw the ring on that day and they need to send it to the jeweler, he told them to sent it but they said that we need to pay extra for the ring to be sorted out, we went to the store in December and the manager was on leave I had asked one of the girls to ask her to contact me and I'm still waiting...the girls working in the store are very rude including the manager. I'm posting my story so people will know not to be fooled paying so much for such **** quality of jewellery.#americanswisschatsworth