American Swiss Centurion Mall Sucks

I took my watch in October 2014 to replace belts and the consultant told me that I should get my watch back after 6 weeks which I agreed. I went back to the store to collect a watch but instead I got excusses,the consultant told me that it is not back yet from the manufacture and it was during December holidays and that the company is already closed for the holidays. There was a lady by the name of Kwena who promised to call me after first 2 weeks of January to let me know how far are they with the belt and she did call and advised me that the manufacturer just got the belts to repair my watch and that i will get it back in two weeks time, a month past and i got a call to collect my watch and to my suprise i find out that they replaced belts with the wrong one and the worst part is the screen and frame was scratched badly. The consultant said to me she will contact the manufacturer and will let me know how are they going to resolve this matter. Its been two weeks now already and no one contacted me to let me know whats happening and i have to wait 5 means for a big store like AM to repalce a mere belts. The service is so shocking. i will neva in my life buy anything from AM.