American Swiss canal walk's terrible service

I brought a ring in to American Swiss to have it taken for repairs on the 22 november 2018. They informed me that it would take 4/5 business days to get back to me about a quote. After a long wait I called in and eventually someone answered. I then asked how far they were with my quote and the young women by the name of Robin which I was informed is the store manager told me could she give me a call back as she was dealing with a customer, which was understandable and I agreed to wait for her call. Until this current day I still have not received a call back after numerous calls I was told the same thing. Eventually days passed and called again, no one answered after approximately 10 calls. Being fed up with the putrid service I decided to go in store. I explained by story to the supervisor on duty by the name of Sahaida and after following up she assured us that she would contact us personally on her off day to correct the problem. I would definitely not recommend sending in any jewelry for repairs here as it took the store manager little to no time to inform me about my ring yet she failed to do a simple thing. Thank you to Sahaida at canal walk branch but definitely not booking any of my jewelry in the future nor will I let any one else.