AMERICAN SWISS (BOULDERS) HAS NO CUSTOMER SERVICE AND WHEN THEIR LIES CATCH UP WITH THEM THEY CALL CUSTOMERS *****

I handed in my cell phone claim form at the Boulders store on 15 February 2022, as my phone was damaged. I received a call on 18 February that I must bring my phone to the store as the insurance will come and collect it. Today (3 March) while I sorted out another issue at Markhams, Mall of Africa I asked the consultant to assist me with calling Finrite in order to get an update on the phone. Finrite informed us that my phone is still at the store as they did not arrange a pick up. I immediately drove to the store (Boulders). As I walked in the store, the consultant Thandiwe Mngomezulu said to the other consultant, Phumeza ooooh. I immediately sensed she knew why I was there and that there was a issue with the phone not being sent. She went to the back of the store and said the manager, Maria Makaleven, is busy on the line, I must write down my details they will get back to me. I told her that I will wait because I suspect my phone is still at the store. Thandiwe laughed, rep**** and said the phone is not there, I told her to come and call the insurance then we will hear where the phone is, she said their phones do not work. I informed her that I am from Mall of Africa, and I was informed by Finrite that my phone is still in the store so she must not lie and say the phone is not there. She went to the back and came out with my form which indicated that Lebogang which she said does not work at the store anymore called on 22nd (Finrite) she will call Lebogang. The Manager took another 15 to 20 minutes to come from the back and said the phone was never picked up. I told her the note said 22nd the call was made and today is the 3rd of March and my phone is still at the store. At this stage was was livid and shouting as they did nothing from 18 February when I dropped my phone until today. If I did not go to Markhams, I would have still waited thinking my phone is being repaired. I asked to speak to Thandiwe (who was at the back), I asked why she **** to me because when I came in she said ooooh to Phumeza so she knew what was going on. Yet she comes with a book to write my details because they wanted me out of the store, I shouted at her that she thinks I am a fool because when I told her I suspected my phone is still in their store she laughed and said the phone is not there. She then said that I am a **** she never said the phone is not there, I lie in her face. She called me a **** 3 or 4 times shouting back at me. I do not appreciate being called a ****. Her manager was just standing there and said nothing and I told her she is standing here saying nothing while her staff call me a ****. She said Thandiwe is an adult she cant control adults. I told her she is the manager and are supervising Thandiwe, yet she does not say anything while I am being called a **** in front of my child. Thandiwe said she is done with me they will collect the phone within 4 days. I told her I am not leaving the issue like that. I received no customer service, and when I went there she **** to say the phone is not there and called me a ****. Their actions were unprofessional to say the least, while they tried to cover their actions. Even if the store consultant (who initially assisted me on 15 February) went to another store, it was still their responsibility to ensure that my phone is collected and repaired. I expected the manager to be proactive, yet nothing was done. I am sitting without a phone being inconvenienced (no access to my banking apps) while the staff does not do their jobs and the store manager is not proactive.