LV
Linda V

1 reviews | Active since Apr 2014

19 May 2016, 09:51

AMERICAN SWISS BAD QUALITY

<p>ON THE 19/04/2016 MYSELF AND MY HUSBAND BOUGHT 2 WEDDING RINGS AT AMERICAN SWISS IN WYNBERG MAYNARD MALL CASH . JUST AFTER 2 DAYS MY HUSBAND'S RING WENT LOOSE ,TOOK IT BACK THE MANAGER FIXED IT BEHING. WE JUST HEARED HIM BANGING AFTER THAT HE CAME BACK WITH THE RING. AFTER OTHER 2DAYS SAME THING HAPPENED . WE TOOK IT BACK AND THE MANAGER TOLD US HE IS GOING TO ORDER A NEW ONE.</p> <p>ON THE 26/05/2016 I WENT TO FETCH MY ONE BECAUSE I COULDN'T TAKE IT ON THAT DAY BECAUSE IT WENT FOR RESIZING AND CLIPPING ALL PIECES TO BE ONE RING WHICH I PAYED R525 FOR. I WAS SO EXCITED TO HAVE MY RING. ON THE 09/05/2016 WHEN I NOTICED MY RING LOOKED LIKE IHAD IT FOR 10 YEARS I ALMOST CRIED,THE SIVER WAS UGLY AND THE GOLD LOOKED LIKE A BRONZE BROWN IN COLOUR. I TOOK IT THE SHOP AND SHOWED THEM SND THEY WERE NOT SUPRISED AT ALL,THEY TIOOK IT AND CLEAN IT BROUGHT BACK TO ME AS IF ITS OK. WHEN I COMPLAINED AND SAID I WOULD LIKE TO CHANGE RATHER BECAUSE i CANT ALWAYS COME TO THEM TO POLISH THE RING AND THAT IS NOT WHAT I BOUGHT. IF IS GOING TO BE LIKE THAT IDON'T WANT IT ,IWOULD RATHER PAY FOR ANOTHER ONE.</p> <p>THE MANAGER TOLD ME THAT I NEED TO PAY HIM FOR MAKING THE RING ONE PIECE IFI WANT ANOTHER IONE ,AND I WAS NOT WILLING TO THAT. WHY MUST I PAY WHEN THEY SELL SOMETHING THAT IS NOT WHAT THEY SAID IT IS BEACUE GHE SAID THAT IS A 9 CURRAT AND IT TURNS BROWN IN LESS THAN A MONTH. HE EVEN ADVISE ME TOTAKE IT OFF WHEN IUSE BLEACH . THAT RING WAS NOT MY FIRST AND I WENT TO AMERICAN SWISS HOPING THAT I WILL GET THE BEST BEACSE THE ONE I HAD BEFORE NEVER CHANGE THE COLOUR. WHY MUST I PAY IF THEY SELL SOMETHING LIKE GOLD.</p> <p>I NEED A DECENT RING THAT I CAN BE PROUD WITH . I BOUGHT THIS RING AT ONE OF THE BEST JEWELLERY SHOPS IN SA BUT IT LOOK LIKE I BOUGHT ON THE STREETS. I WANT ANOTHER RING BUT I AM NOT WILLING TO PAY FOR THIS CHEAP RING .</p>

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Replies (1)
American Swiss
American Swiss's reply08 Jun 2016, 12:11
Official

Good afternoon Linda

Thank you for bringing this matter to our attention.

Your complaint has been forwarded to the field management team to handle.

kind regards

Jewellery Customer Care