American Swiss are *******

American Swiss, you say? Great products you say? I can say they are ****s and *******! Not only do they lie to you when they sell products to you, but when faults are found, they look for every way for you to pay more. I purchased a ring at the beginning of the year by the American Swiss Somerset mall branch, and the consultant (which conveniently doesn't work there anymore by the way) **** to my face telling me that the choice I made was perfect, suited for the event and was the ideal purchase for it. Excited by the consultants information I purchased the ring, which was a pearl ring. Was a nice R1200 later. The event happened and noticed a month after the convenient warranty that the pearls started falling out. Returned to the store and they sent the ring in for assessment. The head office mailed me explaining this ring is an accessory ring and not meant for the manner in which it was used and this excuse and that excuse... Ok great... What now? I was Firstly led on false information. As I'm not a jeweler, I am meant to trust these consultants... But anyway explained my story and finally I got a mail that I can exchange or get a credit. So great. At least this is not a loss and they are looking after their customers. So I was happy. Go to the store and they did the entire procedure to credit and then told to pick a ring at the same price. Alright... Found a ring that was liked. Go to the till... A simple credit exchange for the same value (maybe had to pay in R100) but was happy. Then some nonsense about not enough credit on my account after they did the entire reversal. I was absolutely shocked. Correct me if I'm wrong, but if a store tells you to exchange the ring for the same value (or more, but more means paying in) and you process this through the till, what on earth has it got to do with your account. That money I've already spent, American Swiss has taken it from me already. Now they processed it the way they did but now my account doesn't have enough credit??? Are you for real?? To top it off, my credit was R700 odd and they still expected me to pay another R500 odd in. This is utter *******. Work it out... A ring that was 1200 was returned for EXCHANGE OR CREDIT for the same price, a ring was selected JUST 100 more than the old one. By rights I have just 100 to pay in, but lovely American Swiss want me to pay in over R500 to cover the rest from my account?? So a ring of 1200 is actually costing me R1800! They can go to hell! Even the blind can see what is happening, and even a grade R student can work this out... American Swiss are *******! No wonder I have been hearing stories about their poor service and cheap ways. I guess I believe every one has a good side. But I firmly believe that American Swiss are downright pathetic and I will close my account, and never shop there again... I will go to another store, that will ACTUALLY VALUE me as a customer. I will have a lot to say to my friends and family that are looking to shop there.