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Rannon R
1 reviews | Active since May 2017
27 Oct 2020, 10:39
"American Swiss and horrible Sevice"
This is my second issue with american swiss. I purchased a promise ring and the insurance took like 3months to activate ... its was an issue with american swiss ... then after me having a traumatic incident and being ****** , I have been having a more.traumtic time trying to get my claim approved ... american swiss after service is terrible especially when it comes to insurance etc . I have been contacting the store ever since and a lady name Nivana has been most helpful , returning my calls and giving me feedback ... it's been almost 2months though and this hasn't been resolved ... I will never be shopping there again because of my horrific experience ....
Helpful (0)
Replies (4)0
Replies (4)
American Swiss's replyOfficial
27 Oct 2020, 11:52Hi Rannon
Your complaint is noted. Kindly advise as to which American Swiss store you are dealing with.
We await your response.
Kind regards
Jewellery Customer Care
Your complaint is noted. Kindly advise as to which American Swiss store you are dealing with.
We await your response.
Kind regards
Jewellery Customer Care
American Swiss's reply27 Oct 2020, 11:52
Official
Hi Rannon
Your complaint is noted. Kindly advise as to which American Swiss store you are dealing with.
We await your response.
Kind regards
Jewellery Customer Care
Your complaint is noted. Kindly advise as to which American Swiss store you are dealing with.
We await your response.
Kind regards
Jewellery Customer Care
RR
Rannon R's updateReviewer Update
29 Oct 2020, 14:59Hi ,
I have dealt with the chatsworth branch . I don't feel the branch staff are the issue . A lady named nirvana was very polite even though I called them numerous times and also very helpful trying to contact the insurance company they deal with .... I received a call yesterday of acknowledgement of my complaint, and that the area manager patsy will call me etc . But nothing up until this point . This is just so frustrating . It's like there is no care towards customers. And I can guarantee that the call I will receive again won't be to say the issue is resolved , only to say that it's being dragged on or its with the assessors . How long does it take to asses a police case and tell me to pay my excess and get over this . Such a waste of time , energy and my efforts!
I have dealt with the chatsworth branch . I don't feel the branch staff are the issue . A lady named nirvana was very polite even though I called them numerous times and also very helpful trying to contact the insurance company they deal with .... I received a call yesterday of acknowledgement of my complaint, and that the area manager patsy will call me etc . But nothing up until this point . This is just so frustrating . It's like there is no care towards customers. And I can guarantee that the call I will receive again won't be to say the issue is resolved , only to say that it's being dragged on or its with the assessors . How long does it take to asses a police case and tell me to pay my excess and get over this . Such a waste of time , energy and my efforts!
RR
Rannon R's update29 Oct 2020, 14:59
Reviewer Update
Hi ,
I have dealt with the chatsworth branch . I don't feel the branch staff are the issue . A lady named nirvana was very polite even though I called them numerous times and also very helpful trying to contact the insurance company they deal with .... I received a call yesterday of acknowledgement of my complaint, and that the area manager patsy will call me etc . But nothing up until this point . This is just so frustrating . It's like there is no care towards customers. And I can guarantee that the call I will receive again won't be to say the issue is resolved , only to say that it's being dragged on or its with the assessors . How long does it take to asses a police case and tell me to pay my excess and get over this . Such a waste of time , energy and my efforts!
I have dealt with the chatsworth branch . I don't feel the branch staff are the issue . A lady named nirvana was very polite even though I called them numerous times and also very helpful trying to contact the insurance company they deal with .... I received a call yesterday of acknowledgement of my complaint, and that the area manager patsy will call me etc . But nothing up until this point . This is just so frustrating . It's like there is no care towards customers. And I can guarantee that the call I will receive again won't be to say the issue is resolved , only to say that it's being dragged on or its with the assessors . How long does it take to asses a police case and tell me to pay my excess and get over this . Such a waste of time , energy and my efforts!
American Swiss's replyOfficial
29 Oct 2020, 15:02HI Rannon
Your message is noted. We will ensure that this matter is allocated to the insurance department.
Kind regards
Jewellery Customer Care
Your message is noted. We will ensure that this matter is allocated to the insurance department.
Kind regards
Jewellery Customer Care
American Swiss's reply29 Oct 2020, 15:02
Official
HI Rannon
Your message is noted. We will ensure that this matter is allocated to the insurance department.
Kind regards
Jewellery Customer Care
Your message is noted. We will ensure that this matter is allocated to the insurance department.
Kind regards
Jewellery Customer Care
RR
Rannon R's updateReviewer Update
20 Dec 2020, 22:09Nobody is assisting
RR
Rannon R's update20 Dec 2020, 22:09
Reviewer Update
Nobody is assisting