American Miss!

<p>I received some jewelry as it was my 21st party this last weekend. I decided I would like to exchange some items as they were not to my taste. I went into the American Swiss store at Fourways Mall. Firstly, no staff member greeted me and no one would assist me. I then asked for some help in exchanging my gifts, but I was asked for my slip multiple times. When I tried to explain what I did not have a slip as they were gifts, I was told that they could not help me at all. I then asked if they could at least tell me how much each item was, but again they could not tell me. I could see the items in the display cabinets, but the staff insisted they could do nothing. </p> <p>I decided I would call head office to find out what could be done. I was told that I had 2 options: I should ask the people for their slips, or I should tell the people who had given me the gifts that the gifts had broken and I needed the slip to return them. I told the lady I spoke to that I wad uncomfrotable lying, but she told me there was nothing else I could do. I enquired about a gift receipt service, but she said many staff members do not know about this system so it is not really offered. </p> <p>I am honestly shocked by this service. You clearly do not have a suitable system in place for gift exchanges, and it seems like once you have the money, you really do not care about the customer's happiness. Being encouraged to lie to receive a slip shocks me. How is this professional at all? </p> <p>I am at a loss as to how to proceed. I will be resorting to Facebook if I do not receive any more help. </p> <p>Jessica Paul</p>