ABSOLUTELY DISGUSTED @ American swiss

I have been struggling to purchase a watch from the American Swiss store in Chatsworth since the 13th of Feb... the staff at the store have been very helpful however I cant say the same for the back office i finally get the call that the watch is in store then i mislaid the card i went in to get a new card only to be told that my ID is invalid I explained that it has my ****en name as was married not so long ago I offered my marriage certificate he didn't except so I left as my lunch hour was finished I came home and spent some time searching for the card. Got the card and went back today to be told that I cant purchase the card my account is blocked the lady at the store called the back office and was told it was blocked until I go to the home affairs for an ID I explained that this was ridiculous as I have been waiting for this watch which was supposed to be a valentines gift for my husband and it's already the 8th of March, everywhere excepts the marriage certificate and I also am shocked that the account account was opened on the 13th of February with that very same ID. This is pathetic customer service and not once was it taken into consideration that I have come to the store countless amounts of times and I have been so patient if I was told at the onset that my ID would be a problem I would have not bothered opening an account. Furthermore I am an existing sportscene account holder with a good payment history also app**** for with the same ID I have no time to sit at home affairs as I have a fulltime job and also have a side line business.

I refuse to be treated like I go the store for handouts I am purchasing expensive products and expect to be treated with dignity not as if I am a little child given the run around. This really clouds my opinion about the TFG group