JD
Juan D

1 reviews | Active since Feb 2015

05 Sept 2016, 14:20

A true pain achieving a simple order

<p>I'm interested in getting an initial pendant from American Swiss for a 21st birthday at the end of September. I went to Greenstone's American Swiss on Thursday last week (1 September) and was told their internet was down and as such could not help me.</p> <p> </p> <p>I returned the Saturday. My information was taken down and I was told that someone will contact me today (5 September) to confirm the order. Once that happened, I would have to pay the deposit before any work is done. I'm still waiting for that someone to call me; I need to get this order through ASAP. But at this rate I'll only have the item by next year. This is unacceptable and pathetic. </p> <p> </p> <p>Now since I don't get reimbursed for the money I've spent on petrol driving up and down, doing the consultant's job, or getting any discount I think it's only fair that you now make alternate arrangements with me so that I can do an EFT transfer to get this order done ASAP. I need this item BEFORE the 29th of September 2016. </p> <p> </p> <p>Are you willing to assist me or should I rather go to your competition and spend money there? I think that's the best option right now for me.</p>

0
Replies (1)
American Swiss
American Swiss's reply05 Sept 2016, 15:56
Official

Good afternoon Juan

Thank you for bringing this matter to our attention.
Your complaint will be forwarded to the field management team.
You will be contacted soonest.


Kind regards
Jewellery Customer Care