A RING COMPLAINT TO AMERICA SWISS

Is a follow up complaint. I bought a ring last year June and on September the ring was having a factory fault some of it's pieces started coming out. I sent it back for repairs and I collected it on November 2020, I was demanded to pay an amount of R879.75 which I paid. On February this year it started giving me the same problem and I returned it to the store, they tried to charge me for repairs and I refused. I wrote to Hellopeter and I was assisted. They took it on March and they returned it back to me in May. During this second repair they promised to conduct an investigation as to whether the ring had factory fault or not so they could replace it but no feedback was given to me.

I am not wearing this ring full time because I am a mine worker who works under ground, I only we're it when I am off work but it's still giving me the very same problem since June which I went today to explain the issue to them at the store, instead of accounting to the problem they say I have to pay for repairs again. All this ups and downs have drained me a lot. Please assist.