NM
Naz M
1 reviews | Active since Jun 2021
13 Sept 2023, 08:25
925 wedding ring is black
Good day
First of all I'm trying to get any direct contact with head office with no success ... I purchased a 3 tier sterling silver and 9ct gold ring as a wedding ring for R3100 on "Sale" 5 years ago... I hardly use the ring due to the nature of my work... Come last week when I went to check the ring it turned black all 3 of them... Extremely disappointed as it is my wedding ring😞 can something be done to assist me or has R3100 gone down the drain
Helpful (0)
Replies (4)0
Replies (4)
American Swiss's replyOfficial
13 Sept 2023, 09:30Good morning Naz
Your complaint is noted and will be addressed soonest.
Kindly provide the following required information: which store are you dealing with?
Kind regards
Jewellery Customer Care.
Your complaint is noted and will be addressed soonest.
Kindly provide the following required information: which store are you dealing with?
Kind regards
Jewellery Customer Care.
American Swiss's reply13 Sept 2023, 09:30
Official
Good morning Naz
Your complaint is noted and will be addressed soonest.
Kindly provide the following required information: which store are you dealing with?
Kind regards
Jewellery Customer Care.
Your complaint is noted and will be addressed soonest.
Kindly provide the following required information: which store are you dealing with?
Kind regards
Jewellery Customer Care.
NM
Naz M's updateReviewer Update
13 Sept 2023, 09:44It was the store in Bela Bela, I still got all my purchase documents
NM
Naz M's update13 Sept 2023, 09:44
Reviewer Update
It was the store in Bela Bela, I still got all my purchase documents
NM
Naz M's updateReviewer Update
15 Sept 2023, 11:17Hi I'm still waiting for someone to get back to me regarding this issue
NM
Naz M's update15 Sept 2023, 11:17
Reviewer Update
Hi I'm still waiting for someone to get back to me regarding this issue
American Swiss's replyOfficial
27 Sept 2023, 09:50HI Naz, apologies for the delay.
You will be contacted shortly.
Best to visit the store so that they can assess the rings and assist accordingly.
Kind regards
Jewellery Customer Care
You will be contacted shortly.
Best to visit the store so that they can assess the rings and assist accordingly.
Kind regards
Jewellery Customer Care
American Swiss's reply27 Sept 2023, 09:50
Official
HI Naz, apologies for the delay.
You will be contacted shortly.
Best to visit the store so that they can assess the rings and assist accordingly.
Kind regards
Jewellery Customer Care
You will be contacted shortly.
Best to visit the store so that they can assess the rings and assist accordingly.
Kind regards
Jewellery Customer Care